We are currently offering domestic (within the USA) FREE SHIPPING on almost all of our products! Only bulky or heavy items such as long coats or wool blankets will incur an additional shipping charge. For international customers, we will pay for part and need you to pay for additional costs; an automatic amount is added when you check out, that can be adjusted up or down based upon true costs.
Because of the value of your jewelry or clothing, items will include insurance. Your ability to be at your shipping address to receive these items is crucial. Please check with us via the Contact form if you need to know the expected date of delivery and we will be glad to assist you. Your tracking number will be sent to you automatically by our system, so watch for it in your email.
We are located in a mountain town in northern New Mexico where the US Postal Service faithfully delivers our goods to you. Please note that there are no OVERNIGHT services from our location. We will send your items Ground or Priority, the quickest possible method, but expect 3 to 5 days from the date of your order. Muchas gracias!
If you need to return an item (clearance items are final sales and NOT returnable), send either by USPS to PO Box 839, Red River NM 87558; or by FedEx or UPS to 1501 W. Main Street, Red River NM 87558.
The Jewelry Lady
P.O. Box 839
Red River, NM 87558
As of May 16, our physical store has moved to Eagle Nest Mercantile, 170 US 64, Eagle Nest, NM. We are no longer located in Red River, NM. Use the above PO Box 839 address for any mail.
REFUND/EXCHANGE POLICY:
Website purchase policy: Unworn unused items can be returned and refunded within 10 days. Items on clearance are FINAL SALES and are non-returnable, non-exchangeable. Use the PO Box 839 address.
In-store policy: Exchanges only, no returns or refunds.
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